Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

Manager - Procurement has responsibility for managing all aspects of spend pertaining to Global Facilities Operations & Infrastructure function. In this role, successful candidate will work closely with internal customers, such as Facilities, Operations, Finance, Human Resources, Legal, etc as well as external suppliers with aim toward successful delivery of improved processes, robust sourcing strategies, and cost savings. The successful candidate must exhibit strategic agility, analytical skills and maximize value by enhancing the overall effectiveness of procurement. This position will report to VP, Global Facilities and dotted to SVP, Spend Management. While the primary focus will be on Facilities related requirements across Americas and Europe geographies, this role will also support other Non-IT procurement aspects as needed.

Job Requirements:

• Demonstrated ability to independently & successfully handle contract negotiations, pricing analysis, and markets forecasting
• Manage end to end bid process from creation, through client/supplier responses, to structuring and presenting recommendations
• Identify cost saving opportunities through alternative product sourcing and services; continually challenge supplier base for innovation and cost optimization
• Develops and maintains systematic, analytical and results-based methods for savings, monitoring supplier’s performance, and sourcing effectiveness
• Preparation of requests for information, requests for quotation and requests for purchase (RFIs, RFQs, and RFPs), obtaining and distributing quotes in support of estimate and expediting activities and preparing commercial bid tabs, invitations to bid, bid packages
• Expediting vendor acceptance of orders, and terms and conditions; ensuring prompt and accurate work completion; assisting in establishing firm and acceptable schedules; and submitting detailed weekly project status reports
• Monitor status of open purchase orders to ensure on-time delivery of all materials, including timely resolution/mitigation of problems and expediting/deferring orders when needed
• Manages current contract portfolio and assists with implementation and on-going management of new sourcing initiatives
• Develops and implements feedback mechanisms to determine customer satisfaction levels; responds to issues and concerns while collaborating with teams in managing alliance supplier efforts
• Develop and administer long term agreements and purchase items at the lowest price consistent with desired quality
• Negotiate, review and manage contracts for accuracy and thorough attention to detail while following specific legal and client guidelines
• Create and maintain a supplier management process e.g. regular reviews, formal feedback, score cards etc.
• Possess an understanding of market conditions and perform an in-depth value and quality analysis of each requirement
• Identify opportunities for Strategic Sourcing
• Manage the Supplier Base by performing market analysis and research for evaluating and selecting new suppliers
• Assure compliance with all regulatory and internal company policies and procedures. Develops and implements risk management strategies Performs other duties as assigned

Qualifications:

• Preferred Education, Skills and Work Experience
• 8+ years of total experience in Facilities Operations and Real Estate field
• Procurement: Minimum of 5 years (strongly preferred)
• Bachelor’s degree in Supply Chain Management or related field required. Engg degree preferred
• Experience/Knowledge of Contract Law, Lean Operations and Benchmarking desirable
• Six Sigma certification a plus
• Demonstrated knowledge & understanding of supply chain, strategic sourcing, negotiations and contracting concepts.
• Thorough understanding of laws and regulations pertaining to Facilities Infrastructure and Operations in the United States, Guatemala, Ireland & Philippines region
• Able to make decisions in a fast-paced environment.
• Demonstrated ability to manage multi-million-dollar Capital and Operating projects
• Advanced Analytical Skills
• Knowledge of current industry trends, technology within the Supply Chain and Procurement space
• Excellent verbal and written communication skills with ability to communicate through all levels of the organization
• Intermediate to advanced level proficiency with Microsoft Office Suite (At minimum, MS Excel & Power Point)
• Strong existing business relationship with Facilities vendors in the United States
• Good command over Spanish language a plus
• Extensive experience in price negotiations and contract management
• Extensive knowledge of global market price points especially in USA, GUA & IRE
• Experience in purchasing/negotiating contracts on critical Non-IT equipment – Generators, UPS, CRAC units, Security systems, HVAC, etc
• Able to work from 9 am – 6 pm Eastern Standard Time and support after hours/holidays as needed

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.