???? Service Now Architect | Infrastructure Specialist | Remote LATAM |
At Sofka Technologies, we're on a mission to build high-impact, scalable solutions that transform how companies operate. We’re currently looking for a Service Now Architect with a strong infrastructure background to join one of our strategic U. S. clients on a long-term engagement.
If you're passionate about Enterprise Service Management, cloud infrastructure, and delivering innovative IT operations solutions, this is your opportunity to lead with purpose.
???? What will you do?
As a Service Now Architect, you will design and implement end-to-end solutions across the Service Now platform, focusing on ITSM, ITOM, and CMDB foundations. You’ll bring your deep infrastructure knowledge to support complex enterprise environments and drive automation, visibility, and operational excellence. You'll also explore emerging Service Now modules such as HR, Finance, GRC, and leverage AI-driven tools to enhance productivity and self-healing capabilities in IT operations.
✅ Must-Have Skills
- 12–15 years of experience in IT, with at least 5 years leading Service Now implementations across multiple modules and products.
- Solid infrastructure operations background, including exposure to Service Desk, Command Center, Data Center Ops, and technologies like Networks, Security, Containers, Converged/Hyperconverged Infrastructure, and Cloud.
- Proven hands-on experience setting up ITSM, ITOM, and implementing a “Golden” CMDB, SAM, and HAM.
- Familiarity with broader ESM solutions from Service Now: Supply Chain, HR, Finance, GRC, and CRM modules.
- Exposure to Agentic AI tools for Business Productivity and Self-Healing Platforms in IT Ops.
- Excellent communication skills in English (B2+), with the ability to engage directly with U. S.-based teams.
???? Why Sofka?
- 100% remote work across LATAM
- Long-term U. S. projects with cutting-edge tech
- Culture of continuous learning and technical growth
- Human-centered approach and strong team collaboration
Ready to design the future of enterprise IT?
Apply now and help us shape tomorrow’s Service Now landscape!
